Terms and Conditions

Payment Methods

  1. Cash, Cheque, Visa, Mastercard, FPS (Faster Payment System), Alipay and WeChat Pay are all accepted payment methods.

 

 

Shopping Process

  1. After placing an order (excluding the day of ordering), the item will be shipped within approximately 2 to 3 weeks.
  2. Pre-ordered products will be shipped within 4 to 6 weeks.
  3. All items will be shipped using FedEx or UPS, delivery fee is included in the invoice.
  4. During peak holiday seasons or in the case of uncontrollable natural disasters, there may be delays in shipping.
  5. If any damage or defects are found in the received products, please contact our team within 7 days.

 

 

Order Modifications

  1. All orders are considered final and cannot be canceled or modified.

 

 

Refunds and Returns

  1. All orders are non-refundable and non-returnable.

 

 

Privacy Policy
 
TwinkleCreation Company Limited (collectively "we", the "Company", "Twinkle Creation") respects the privacy rights of visitors to the Company’s website and of individuals who participate in, access or sign up to any of the Company's services, activities or online content (collectively referred to as "Services"). The Privacy Policy is governed by the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the“Ordinance”).

1. Purpose of Collecting Personal Data
You need not supply any personal data in order to access the company’s website. When you participate in, access or sign up to any of the services, personal data is collected from you to enable us to provide you with the services. You may decline to provide us with the requested personal data, but in such case we may not be able to provide the services to you. By submitting your personal data, you consent to the use of that data as set out in this Privacy Policy Statement.

2. Types of Personal Data Collected
Types of personal data collected by the Company may include but not limited to the following:
  • Your name, and other personal particulars;
  • Contact details, such as mailing address, telephone number, and email address;
  • Billing information, such as credit card account numbers.

3. Use of Personal Data collected
Personal data collected from you may be used by the company for:
  • Identifying you and your accounts;
  • Providing you with the related services;
  • Processing your order(s), payment instructions, collecting outstanding amounts and other instructions;
  • Analyzing, verifying, and/or conducting credit checks, payment details and/or conditions, so as to provide you with the related services;
  • Designing services for you;
  • Providing you with customer service;
  • Conducting marketing research, statistics analysis, and behavioural analysis;
  • Auditing;
  • Making disclosures when required by applicable laws, rules and regulations;
  • Direct marketing of the products and services of the company and its business partners.

4. Direct marketing
The Company may use the personal data collected from you indirect marketing upon receiving your consent. We may contact you by mail, email, telephone, social media, and other communication channels. If you prefer not to receive any direct marking communications from us, you can opt out at anytime by updating your preferences through your registered account. Upon receipt of your request, we shall cease to use your personal data.

5. Retention of the information
We will retain your personal data and records of your online transactions for a reasonable period to fulfil the purpose of personal data collection.

6. Data Access and Correction
If you wish to access and/or correct your personally identifiable information which you have given us via internet, you may contactus by: Email: info@twinklecreation.com.hk

7. Use of Cookies
Cookies are computer files which will be stored in your computer for the purposes of obtaining configuration information and user preferences. Cookies used (if any) can improve your shopping experience when visiting oursite. You can choose not to accept Cookies, but to do so you may be unable toutilize or activate certain available functions on our site.

8. Policy Coverage
This Privacy Policy Statement only applies to the Company’s website. Our website may contain links to other sites and pages. By activating a link, such as clicking on the banner of an advertiser, you leave our website and the company does not exercise control over any personal data or any other information you give to any other entity after you have left our website. Access to and use of such other websites is at your own risk.

9. Changes in Privacy Policy Statement
The Privacy Policy Statement may be amended from time to time without prior notice, the latest version of the statement can be found on our site (www.twinklecreation.com.hk). You are advised to check and read the latestversion of the statement regularly.